Frequently asked questions
Orders and Returns
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase. We also offer free shipping for orders above $150.
Which countries do you ship to?
Currently we are only shipping inside United States and do not offer international shipping.
However, we are working on this to bring you convenient shipping solutions. Please check back soon or reach out to us with your request.
About Simsek Clothing Co.
Is Simsek Clothing Co. only a menswear brand?
Currently we are only offering menswear products. However, we plan to expand into women's and kid's clothing as well.
Please signup for our email list to hear more about news.
Is Simsek another wool-only company?
Yes and no. We pride ourselves to offer luxurious and performing outdoor clothing and accessories made with natural fibers, mostly in 100% merino wool or sometimes in blends, with natural fibers usually having the highest composition.
Yet, we do not call ourselves a wool-only clothing brand. We do not think it is sustainable and maintainable for brands to stick to only wool and call all plastics "bad". We use plastics where it matters, only if it can actually to make a better, more durable product. And never, ever to cut costs.
We explained much more about it here.
How sustainable is Simsek?
Every brand would like to answer this question like "We are very sustainable, in fact we are the most sustainable", when in reality things may be different.
Sustainability is an issue we take very seriously at SImsek from Day 1. We know we aren't perfect and we aren't pretending to be. We believe we are still better than most others by prioritizing natural fibers and making durable products that are meant to last.
For more of our efforts and where we are at currently, please check our Sustainability page here.
Where are you based?
We are founded in Boston, MA, USA and we operate out of Boston as well. In fact, Boston inspired our brand with its ever-changing weather and harsh windchill. We offer outdoor products that will solve these problems, both for ourselves and our customers facing similar problems.
Where are your products manufactured?
Currently our products are manufactured in China and Vietnam. You will always have access to this information at the product page and on the product.
We are working with vetted, certified manufacturers overseas to bring you the best quality without compromising our values.
We are also in search of alternative manufacturers both domestically and internationally to bring you more of our vision.
About Our Materials
How do I care for wool?
Wool is an amazing fiber with numerous benefits but it needs to be taken care off well to serve you for years.
Please find detailed care information here.
What are the materials that you use in your products?
We prioritize wool as the most technical and natural fiber. However, we also do (and will) use polyester, nylon and elastane as required by the product and the use case.
Our promise is to only use plastics when it serves a purpose, never to cut costs.
We will do our best to educate our customers about our conscious fabric selection and why they are chosen in our website and our social media.